So, who do you feel has the edge today?įagen: Each has different advantages and different opportunities however, the opportunity pool is there. Insurance has an important role to play in society and we should be finding ways to pay valid claims, because that’s what it’s there for.įST Media: Bigtechs and insurtechs – both at different ends of the spectrum in terms of capability and resources – have promised much in reshaping the traditional insurance sector and challenging incumbents. I think it’s improved a lot over that time. You’re going to find individual examples at times, but they get exacerbated and used for political purposes. And quite often they’ve emanated from specific times – for instance, in response to catastrophes, where the increased workload exacerbates timeliness this can upset the relationship between the claimant, or the person who’s had a loss, and the insurer. You hear of the negative examples, but they’re a small percentage of an extremely large number. My observation over a 30-year evolution of agencies, insurers and participants is that they do find ways to try to pay claims.
However, its lineage has deep roots in the world of the incumbents, enhanced through the rich experience and insights of its diverse leadership team – a team that well understands the workings and machinations of Australia’s big-name, and seemingly immovable, insurers.Ĭolin Fagen, Managing Director and Co-Founder of Blue Zebra, and a 30-year veteran of Australia’s insurance industry, embodies BZ’s mix of relentless dynamism with a true appreciation and understanding of established insurers’ operations, capabilities and heritage.įagen speaks with FST on Blue Zebra’s digital-first, PaaS-led proposition to market, why the prospect of greater service personalisation and AI service advancement may be hitting a brick wall, and BZ’s ambitions to take operations global.įST Media: Tracking the insurance industry across your more than 30-year, highly credentialed career, do you feel today’s insurers are necessarily better, more efficient service providers than their antecedents?įagen: There is, I feel, more of a service ethic and more of a want to meet consumers’ needs. Blue Zebra proudly touts itself as a plucky, digital-native ‘insurtech’ readily snapping up market share from Australia’s lumbering insurance behemoths.
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